A customer is upset because she believed if she bought two
products, she'd get two free. You explain the sale is actually buy
two, get one free. She argues that's not what the sign said.
What would you be most and least likely to do?
MOST
PICK ONE OF EACH
->
LEAST
Apologize for the confusion, but explain the
sale again. Ask if she would like to put the
fourth one back, since that one is not free.
Tell her you're sorry and explain that a lot of
people misread the sign. Reiterate that the
sign does in fact say "buy two, get one free."
Because the customer is getting upset, tell
her you will talk to your supervisor to see if
there's anything you can do.
O
Walk with her to one of the sale signs so she
can see it does say "buy two, get one free."
Apologize that the sign was confusing.