This is the first of two HR Inbox assignments, each approached from the perspective of a different HR function relevant to the module in which it is due. This assignment focuses on helping the student understand how to properly respond to common employee inquiries in a way that protects the employer and provides a welcoming work environment for employees. Students will apply their knowledge of basic employment and labor law while crafting a response that maintains the desired organizational culture. Communication is a two-way channel for an HR professional. Organizations rely on human resource professionals to advise and consult with employees on policies, procedures, organizational goals, employee development, etc. As HR professionals engage with employees, their goal is to provide positive experiences that result in retention and the reduction of risks. An employee-centric approach that is conducive to professional and proper communication techniques can enhance employee morale, increase employee engagement, and support an inclusive work atmosphere. In this series of human resource Inbox assignments, you will practice applying the type of informal, yet accurate, communication needed for chat instant messaging tools in the modern workplace. You are the HR professional at your company. One of your major duties is to monitor the HR instant messaging channel. The HR Inbox chat channel allows HR to communicate and support employees directly. While monitoring the HR channel, you receive the following chat messages from employees:
Dear HR: I was just suspended because I took a phone call from my child's school when at work. My child was sick. Why was I suspended?