Minshew’s toughest ethical decision involved firing a company they had signed on to do business with. "They'd already paid us for the Muse recruiting product, but we're treating our team so badly during onboarding that it just didn't feel like how I wanted to do business," recalls Minshew. "To make it worse, they were really nice to me. It was just the junior staff, they treated poorly." To make matters worse, The Muse was just getting started at the time and was really in need of revenue. Still, it felt wrong to work with a company that behaved so poorly, says Minshew. She adds: "In the end, I gave them a warning, and then when it continued, told them nicely that it didn't make sense to work together anymore and refunded the unused balance of their money. They tried to argue, but at that point, my mind was made up. I didn't realize how relieved my team was—and how much they appreciated it—until after it was all done." The lesson: "I think back your team in situations like that is really important, but it's not always easy. Especially when you're early stage."
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