When a customer drives on the lot, greeting them should create a sense of urgency. This means:
a. If you are not helping another customer, you should stop what you are doing and greet the customer before they exit the vehicle.
b. No matter what you are doing, you should drop everything and greet the customer before they exit the vehicle.
c. If you are helping another customer, you should stop what you are doing and greet the customer before they exit the vehicle.