A customer calls your company's customer service hotline and is frustrated with a recent purchase. They explain that the product they received was damaged during delivery. Using the guidelines for providing exceptional customer service, which respo
best shows empathy?
O Build trust with the customer by staying calm despite their frustration and speaking in a respectful tone
O Reach out to the customer afterward and see how you can make adjustments to enhance the customer experience.
O Reassure the customer that you understand their frustration and you are there to help resolve their issue
Take responsibility for the issue with the delivery and assure them you will do what's necessary to find a solution.